Customer Service

This qualification will help you to become more competent in your job role and more confident in the service you offer. It will also explore how to excel in key skills relating to customer service including providing clear solutions to problems in a friendly and helpful manner. The qualification is great if you want to carry out your customer service role more professionally and effectively. It is suitable for all age groups and ideal for anyone who delivers a service to internal and/or external customers. This qualification gives the foundation to future progression in a range of different roles, which involve customer service. Key units of the qualification include living up to the customer service promise and providing a consistent reliable service. The level 3 Diploma qualification is aimed at individuals who want to demonstrate skills in the delivery and management of customer service. The qualification confirms advanced principles and processes in a range of different roles including those who work without supervision and can implement changes to improve services. Other areas you will be required to demonstrate include mentorship and evaluation of services provided. Key units of the qualification include improving the customer relationship and promoting continuous improvement



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