Team Leader Supervisor Standard

Overview

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.  Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviors needed will be the same whatever the role.  

 

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

 

Roles/Occupations may include:  Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

Knowledge Test

The knowledge requirements within the Standard will be tested using a structured series of questions to assess the apprentice’s knowledge to ensure all aspects are given coverage. It should be set at a level which would be expected to be achieved through a Level 3 Diploma (or equivalent) or from training of an equivalent standard, quality and scope. A series of different scenarios and situations will be used, with a series of questions requiring responses which will demonstrate the apprentices knowledge of that particular topic. The knowledge test may be delivered online or be paper-based, and is likely to be multiple choice. The assessment organisation will set out the test specifications including the number of questions to be included, time allowed, and conditions for invigilation, to ensure consistency and quality.

Competency Based Interview

Knowledge requirements and their application will be tested using a structured series of questions to assess the apprentice’s knowledge to ensure all aspects are given coverage. The interview can be conducted using a range of media (telephone interview, live media, online or written), whichever is the most appropriate for the apprentice. Assessment of portfolio of evidence · The Portfolio A portfolio of evidence will be reviewed and assessed by the independent assessor, who makes a judgement on the quality of the work. It will comprise a collection of evidence (preferably in an online portfolio with written, audio and video evidence) which might include: - Written statements - Reports - Presentations - Performance reviews between employer and apprentice - Observations (recorded by the training provider) - Ongoing professional discussions between apprentice and training provider relating to projects and assignments (recorded by the training provider) - Feedback from line manager, direct reports and peers including 180/360 degree feedback approaches

As part of your Team Leading apprenticeship you will be required to hold a structured Interview with your

Independent End-Point Assessor (IEPA). The Interview is designed to allow you to demonstrate your knowledge and application of learning across the following 7 modules:

  1. Leading People
  2. Managing People
  3. Building Relationships
  4. Communication
  5. Operational Management
  6. Project Management
  7. Finance

The discussion will usually take place via our online video conferencing platform and will last for a maximum of 60 minutes. The assessment will be recorded to allow the IEPA to review the discussion and make their grading decision.

During your Interview you will be asked 12 questions taken from the  7 modules above. The list below gives some example questions or discussion points to help you prepare for your Interview. As the per the marking rubric from the Trailblazer each question will be awarded 1 mark. Answers must use examples from throughout your apprenticeship programme to evidence your knowledge and application of skills.


Leading People

How can Organisational Culture be shown?

Give some examples of the culture of your organisation.

Explain the difference between a “task-oriented” leader and a “people- oriented” leader.

Discuss the main benefits of coaching

Why is it important to include Equality, Diversity and Inclusion in the organisation’s business strategy?

Managing People

Explain the 4 stages of team development from the main theory of  team development.

Identify the roles within a team from a recognised team role theory and state what the theory is

What is the common name of the Two-Factor Theory? Name the 2 factors and give 2 examples of each.

What are the tools/techniques that you use for performance management within an organisation?

Explain the HR procedures that you are likely to use in your job role. Give examples of how these are used within your organisation.

Building Relationships

Explain your understanding of Emotional Intelligence and what the 3 skills are that are generally associated with this.

Dealing with Conflict: 2 of your team are having problems relating  and working together, what do you need to find out in order to deal with  the situation?

Explain what a Stakeholder is. Explain ways to engage your key stakeholders.

Project Management         

Explain how you would deliver a project.

Provide examples from your experience including any risks or issues encountered.

Explain what is meant by project management software.

Explain different terms relating to project management e.g. action plan; Gantt charts.

Finance                             

Explain how you monitor a budget within your area of responsibility.

Explain budgetary control.

Explain financial terms – e.g. balance sheet; profit & loss, etc.

 

The evidence contained in the portfolio will comprise of complete and/or discrete pieces of work that cover the totality of the Team Leader/Supervisor Apprenticeship Standard. This will be a range of materials and documents generated over the period of the apprenticeship and which provide evidence of the apprentices’ ability to apply and demonstrate team leading and management concepts. The portfolio will be produced by the apprentice having first learned and applied the relevant skills/competencies and behaviours. It will demonstrate their best work, enabling them to demonstrate how they have applied their knowledge and understanding in a real work environment to achieve real work objectives. The portfolio will also show how the apprentice has demonstrated the behaviours, especially around contact with others, team work and areas where they have exceeded the requirements of the role. This can be in the form of manager’s report, emails, customer comments, peer review etc. The employer and the training provider will assist the apprentice to develop their portfolio to ensure that it is complete and that it covers the totality of the Standard. The use of video and audio evidence is encouraged to provide “real time” demonstrations and application. The standard should be used as setting the broad parameters for this portfolio and scoring criteria will be developed through the employer group.

Professional Discussion relating to CPD activity

The apprentice will provide evidence of any additional learning/CPD undertaken during the apprenticeship, which will include: - Activity undertaken during the Level 3 diploma, including any assignments or projects - Details of any formal or informal learning undertaken - Details of any professional discussions undertaken or support provided through Professional Bodies

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