Course Overview

The qualifications are designed to give aspiring and practising team leaders and first line managers a solid foundation in their formal development as a manager. The qualifications can be tailored to meet the needs of your particular industry and are ideal whether you are new to leading a team and want the tools and knowledge to make your team work successfully or are a more experienced manager and want to further develop your management performance.

Advanced Level Apprenticeship:

• Level 3 Diploma in Management
• Functional Skills
• Employee Rights and Responsibilities
• Personal Learning and Thinking Skills

Higher Level Apprenticeship:

(For 19+ only)
• Level 5 NVQ Diploma in Management
• Level 5 Diploma in Principles of Leadership and Management

What training will I receive?

On the intermediate level, you will take three mandatory units focusing on managing personal development, developing working relationships with colleagues and communicating information and knowledge. The advanced level requires you to take three mandatory units focusing on planning and allocating work for the team, managing personal development, setting objectives and supporting team members. You then choose from a diverse range of optional units to complete the qualification, tailoring your learning to meet your individual and organisational needs.

Management Level 3 Qualification: Overview of Possible Combinations

Manage team performance

Principles of business

Principles of leadership and management

Principles of people management

Manage personal and professional development

Support remote or virtual teams

Discipline and grievance management

Manage a budget

Manage knowledge in an organisation

Participate in a project

Develop working relationships with stakeholders

Manage individual’s performance

Develop and maintain professional networks

Encourage innovation

Manage the impact of work activities on the environment

Manage conflict within a team

Implement and maintain business continuity plans and processes

Manage physical resources

Prepare for and support quality audits

Manage individuals' development in the workplace

Manage business risk

Procure products and/or services

Collaborate with other departments

Encourage learning and development

Manage redundancy and redeployment

Manage a project

Recruitment, selection and induction practice

Promote equality, diversity and inclusion in the workplace

Implement change

Conduct quality audits

Chair and lead meetings

Develop and implement an operational plan

Contribute to the development and implementation of an information system

Contribute to the improvement of business performance

Gather, analyse and interpret customer feedback

Review the quality of customer service

Negotiate in a business environment

Develop a presentation

Resolve customer’s problems

Employee rights and responsibilities

Buddy a colleague to develop their skills

Deliver a presentation

Manage events

Resolve customer’s complaints

Health and Safety Procedures in the Workplace


Have you ever had to identify and fulfil your personal and professional development needs?

How often have you had to verbally communicate with team members, over work related matters?

How often do you allocate and assure the quality of work of a colleague?

How often have you had to deal with conflict and problems within your team environment?

Do you deal with team building, motivation and dynamics?

How often are your decision making skills used?

Do you identify opportunities for negotiation within a business environment?

How often do you contribute or participate in a project or the organisation of an event?

Do you implement operational plans?

How often do you buddy a colleague to improve performance within the workplace

How often do you collaborate with colleagues and other departments?