Duration: 12 Months
Maximum Funding: £4,500
A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviors needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
How can Organisational Culture be shown?
Give some examples of the culture of your organisation.
Explain the difference between a “task-oriented” leader and a “people- oriented” leader.
Discuss the main benefits of coaching
Why is it important to include Equality, Diversity and Inclusion in the organisation’s business strategy?
Explain the 4 stages of team development from the main theory of team development.
Identify the roles within a team from a recognised team role theory and state what the theory is
What is the common name of the Two-Factor Theory? Name the 2 factors and give 2 examples of each.
What are the tools/techniques that you use for performance management within an organisation?
Explain the HR procedures that you are likely to use in your job role. Give examples of how these are used within your organisation.
Explain your understanding of Emotional Intelligence and what the 3 skills are that are generally associated with this.
Dealing with Conflict: 2 of your team are having problems relating and working together, what do you need to find out in order to deal with the situation?
Explain what a Stakeholder is. Explain ways to engage your key stakeholders.
Explain how you would deliver a project.
Provide examples from your experience including any risks or issues encountered.
Explain what is meant by project management software.
Explain different terms relating to project management e.g. action plan; Gantt charts.
Explain how you monitor a budget within your area of responsibility.
Explain budgetary control.
Explain financial terms – e.g. balance sheet; profit & loss, etc.
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