Course Overview

The qualifications are designed to give aspiring and practising team leaders and first line managers a solid foundation in their formal development as a manager. The qualifications can be tailored to meet the needs of your particular industry and are ideal whether you are new to leading a team and want the tools and knowledge to make your team work successfully or are a more experienced manager and want to further develop your management performance.

Intermediate Level Apprenticeship:

• Level 2 Diploma in Team Leading
• Functional Skills
• Employee Rights and Responsibilities
• Personal Learning and Thinking Skills

What training will I receive?

On the intermediate level, you will take three mandatory units focusing on managing personal development, developing working relationships with colleagues and communicating information and knowledge. The advanced level requires you to take three mandatory units focusing on planning and allocating work for the team, managing personal development, setting objectives and supporting team members. You then choose from a diverse range of optional units to complete the qualification, tailoring your learning to meet your individual and organisational needs.


  Team Leading Level 2 Qualification: Overview of Possible Combinations

Lead and manage a team

Manage personal performance and development

Principles of team leading

Understand business

Communicate work-related information

Manage team performance

Participate in a project

Principles of equality and diversity in the workplace

Manage individual’s performance

Encourage innovation

Manage conflict within a team

Procure products and/or services

Collaborate with other departments

Develop working relationships with colleagues

Promote equality, diversity and inclusion in the workplace

Chair and lead meetings

Contribute to meetings in a business environment

Deliver customer service

Resolve customer service problems

Handle mail

Understand customers

Negotiate in a business environment

Develop a presentation

Employee rights and responsibilities

Deliver a presentation

Store and retrieve information

Resolve customer’s complaints

Health and Safety Procedures in the Workplace





Have you ever had to identify your development needs?

Do you understand the employer’s expectations and employees rights and obligations?

Do you verbally communicate with team members, over work related matters

Do you use various written communication within your team?

Do you support fellow team members?

Do you deal with problems within a team environment?

Do you deal with team motivation?

How often do you deal with change within your team?

Do you identify opportunities for innovation within the team?

Do you buddy colleagues to develop team skills?