This qualification is ideal if you have management responsibilities but no formal training, and are serious about developing your abilities. Its particularly suited to practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures

The objectives of this qualification are to gain knowledge and understanding of aspects of leadership and management, including:

• The Employer and Leadership Role

• Planning, Allocating and Organising Work

• Solving Problems and Making Decisions

• Communication and Information Systems in the Workplace

• Motivation and Improving Performance

• Career Development

• Induction, Training and Coaching

• Dealing with Discipline, Conflict and Stress in the Workplace

• Health and Safety at Work

• Customer Service

• Change Management

• Quality Management